Klantontevredenheid; wie durft?

Which customer knows your business best?

titel: Klantontevredenheid; wie durft? [download]
author: Christian ter Maat
publication date: 21-03-08
published: Gek op Klanten [site]
language: Dutch
format: PDF
length: 3 pages
tags: marketing, customer measurement & satisfaction, learning


"The single most important thing to remember about any enterprise is that there are no results inside its walls.
The result of a business is a satisfied customer."
[Peter Drucker]